Frequently Asked Questions
Everything you need to know about GONG fashion and service.
What is the standard shipping time for GONG orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item that doesn't fit?
GONG offers a 30-day return policy. Items must be unworn, with original tags attached, and in their original packaging to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my GONG garments?
To ensure longevity, we recommend following the specific care instructions on the inner label of each garment. Most of our pieces prefer cold washes and air drying.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress in real-time.